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Employment Opportunities
A company like no other. A job unlike you've ever had.
Pursuing a career at The Serpentarium provides a unique opportunity to work with a wide variety of reptile, amphibian and invertebrate species from around the world; from small Poison Dart Frogs, to large Pythons, giant Tortoises and Monitor Lizards, as well as rare animals typically found only in zoos. More importantly, it is an opportunity to be part of a strong team in a fun and positive atmosphere where opportunity is boundless.
Our mission is being America's Most Trusted Reptile Experts™. You must be willing to commit to high standards and customer service excellence; with every customer, every time. You will be trained to become a TRUE Reptile Specialist™ who knows how, why and when to recommend each product we carry for every animal we offer. You will be given all the tools you need to succeed and will be among other reptile enthusiasts who are equally dedicated to your success as they are their own, and to the continued growth of the company.
It is imperative for you to understand that this is not an environment where you will get to "play with animals" all day. We are a professional organization, with professional employees who all have many important responsibilities. There is a lot of hard work involved and many skills to obtain. You will be challenged on many levels, inspired to excel and expected to always do your best.
If any of the following job descriptions interest you, please follow the instructions on how to apply at the bottom of the page.
CUSTOMER SERVICE / SALES
Offering: Part-time / Full-time
Pay Rate: $15.50 - $18.00
Locations: Lodi, Elk Grove, Roseville, Stockton, Modesto (Northern California)
Role Description
A CSR's enthusiasm is contagious. You love to share your excitement and want to make a positive difference in the world of reptile ownership by ensuring the optimal health of each customers' pet. This is done by actively engaging with customers, recommending proper products, and always providing honest and accurate information with each customer, every time.
The Serpentarium's Customer Service Reps are highly attentive to customers and understand how, why and when to recommend each product for each species we offer. After being hired, your first expected goal to accomplish - after basic training - is becoming a Reptile Specialist. This will be accomplished through on-the-job training as well as self-directed learning.
Key Qualifications
You're passionate about reptiles and eager to share that passion with others.
You're willing to learn and embrace the guidelines behind The Serpentarium's particular style of service.
You have strong people skills - you're approachable, a good listener, and empathetic to customer needs.
You are flexible with your schedule and understand that work hours are based on business needs.
You are able to work under pressure and keep up with customer demand during busy times.
You have no problem handling Snakes, Lizards, Rats, Mice or any type of insect of any size.
You have reliable transportation and a valid CA driver’s license.
You are capable of lifting up to 50 lbs without concern.
Note: You will be trained in other roles and will be asked to work in other departments or locations, if needed. It is our goal to help expand and develop your skill set and career path by continuing to provide you with new and challenging opportunities. Our company's continued growth offers a bright future to those who excel, with several opportunities for advancements and rewarding pay.
SHIFT LEAD
Offering: Full-time
Pay Rate: $17.00 - $19.00
Locations: Lodi, Elk Grove, Roseville, Stockton, Modesto (Northern California)
Role Description
As a Lead, you serve as an inspiring leader, rallying your team to achieve its highest potential. You're also a doer, happy to roll up your sleeves and do whatever is necessary along side your staff. Adaptable and flexible by nature, you’re composed and collected as you balance the diverse needs of your team and the many animals under your care in the midst of constant change.
Being a Lead, you set a good example and inspire your team to deliver measurable results for the store's overall success. You lead a sales force that discovers customer's needs and delivers solutions that builds trust. Your team helps maintain customers' trust through proper education and support. The staff you coach teaches customers how to get the most for their pets by offering our Membership program, etc. In addition to team building, you create excitement around products, services and promotions. You're responsible for upholding high standards regarding communication and confidentiality. By driving your staff to create customer experiences that enhance the overall Serpentarium experience, you help enrich customers' lives and build loyalty.
Key Qualifications
You’re comfortable selling as well as teaching, helping your team members out as needed.
You’re self-motivated and self-directed, and can adhere to tightly structured policies and guidelines.
You can be adept at recommending all of our offerings, such as Memberships, etc.
You have strong communication skills to clearly impart The Serpentarium vision to the team you oversee.
You have a proven ability to drive positive customer experiences that builds loyalty and deliver measurable results.
SUPERVISOR
Offering: Full-time
Pay Rate: $18.00 - $21.00
Locations: Lodi, Elk Grove, Roseville, Stockton, Modesto (Northern California)
Supervisors are hired from within the company, after learning the operations, climbing the ranks and meeting/exceeding all necessary expectations.
STORE MANAGER
Offering: Full-time
Pay Rate: $20.00 - $25.00
Locations: Lodi, Elk Grove, Roseville, Stockton, Modesto (Northern California)
Managers are hired from within the company, after learning the operations, climbing the ranks and meeting/exceeding all necessary expectations.
Employee Benefits
We are a company who truly believes in our employees and continually invest in each person's individual success. All employees receive the following benefits:
Medical, Dental and Vision (Full-time Employees)
Generous Employee Discount
Bonuses
Sick Pay
Vacation Pay
Various Company Perks
Performance Reviews
Positive Work Environment
Professional Development / Ongoing Training
Opportunity for Rapid Career Advancement
Common Questions
Am I too young to work at The Serpentarium?
You must be at least 18 years old to work with the many large animals we have.
Sorry, but we do not offer any volunteer opportunities.
Am I too old to work at The Serpentarium?
You're never too old to pursue a rewarding career. Especially one that will make you happy and change your life by doing something you love. In fact, we're seeking more seasoned adults with a solid work history and life experience that can add universal value to the team.
Do I require a college degree to work at The Serpentarium?
Not at all. Though a degree may help you in other areas of life, we highly value (and prefer) people with genuine honesty, integrity, loyalty, reliability and a solid work ethic over "book smarts" any day. This stuff can't be taught. We will teach you everything else you need to know on becoming a TRUE Reptile Specialist™.
Are tattoos, piercings or colored hair allowed?
As long as it's nothing offensive, sure! We are a people company and respect everybody's individuality. We encourage you to be yourself.
IMPORTANT
If you are afraid of handling snakes, lizards, insects, rats, or mice, DO NOT APPLY.
If you are not available to work at least 5 hours on any particular day during our business hours of operation (11:00am - 7:00pm), DO NOT APPLY.
We hire mature, responsible and ambitious people who want to pursue a rewarding career and long term growth with our organization. If you feel that you can bring value and be an integral part of our team, we want to hear from YOU!
Turn Your Passion Into a Rewarding Career and Get PAID Doing What You Love!
How To Apply:
Be sure to read all of the above in its entirety. Very important.
Be sure that you meet all qualifying requirements.
If you feel that you can bring value to our organization, please email your resume to Careers "at" SnakeMuseum "dot" com, along with a cover letter. In your cover letter, please let us know what role you are applying for and explain why you would be a great fit.
We ONLY open .doc or .pdf files. And we will NOT click on any links you provide in an email.