Accessibility Statement

Last Updated: June 25, 2026

Our Commitment

The Serpentarium is committed to providing an accessible and inclusive experience for all visitors, both in our retail stores and through our website. We strive to ensure that everyone, regardless of ability, can access our products, services, educational content, and online resources.

As part of our ongoing commitment, we strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the internationally recognized standard for digital accessibility.

Accessibility is an ongoing process, and we continually review and improve our website to enhance usability for all visitors.

Online Accessibility

We are committed to providing a website that is accessible to the widest possible audience.

If you experience difficulty accessing any part of our website, encounter inaccessible content, or need assistance completing any task, we encourage you to contact us.

Email: accessibility@snakemuseum.com

Phone: (903) 449-4504

When contacting us, please include:

• The webpage or URL where the issue occurred

• A description of the accessibility barrier

• The type of assistive technology or browser you were using (if applicable)

• Your preferred method of contact

We aim to acknowledge accessibility requests within two business days and will work promptly to evaluate and address verified accessibility issues.

Reasonable Accommodations

If you require a reasonable accommodation to access any of The Serpentarium's products or services, please contact us by email at accessibility@snakemuseum.com or by phone at (903) 449-4504. We are committed to working with you to provide appropriate assistance whenever reasonably possible.

Physical Accessibility

Since opening in 2009, The Serpentarium has been committed to providing a welcoming environment for all guests.

Our retail locations are designed to provide accessible entry and shopping areas, including accessible entrances, checkout counters, and designated accessible parking spaces where required.

If you would like assistance while visiting one of our stores, any member of our team will be happy to assist you. You may also contact us in advance to discuss any specific accessibility needs.

Third-Party Content

Our website may contain links to third-party websites or utilize third-party services that are not owned or controlled by The Serpentarium.

While we encourage our partners to provide accessible experiences, we cannot guarantee the accessibility of third-party content or websites.

Continuous Improvement

We recognize that accessibility standards and technology continue to evolve. Accordingly, we periodically review our website and implement improvements designed to enhance accessibility and usability.

Your feedback plays an important role in helping us improve.

Feedback

If you have questions, suggestions, or feedback regarding the accessibility of our website or retail locations, please contact us.

Email: accessibility@snakemuseum.com

Phone: (903) 449-4504

We appreciate your feedback and are committed to continually improving the accessibility of our products, services, and digital experience.